Return Policy for Internet Orders
All books are sold on a non-returnable basis unless you receive an incorrect or defective item or the item you order fails to be delivered in the normal delivery period. In that case, books should be returned in their original product packaging, with shipping costs paid by Dundurn.
Your refund will be processed once we receive the returned item. We recommend that you use a trackable method of shipment. If the book doesn't arrive and tracking isn't provided, the refund will be cancelled. Authorized refunds, whether for paper edition or eBook, are normally processed within four weeks. We'll notify you via e-mail of your refund once processed.