Cracked Part 2: Getting reader feedback

Cracked Part 2: Getting reader feedback

Posted on June 15 by Joan Roberts
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Since Cracked: How telephone operators took on Canada’s largest corporation and won! was published at the end of 2015. I have received great feedback.

First off some readers let me know that they felt it was an easy read.  That is important because I wrote it as a history book with 300 footnotes.  Evidence-based history can be daunting for lay readers, so I was immensely pleased that the general reader could find it readable and continue to the end.

Secondly, I have heard from many of the people profiled in the book.  They reported that they enjoyed it and were pleased to have their work recognized. One of the main characters reported that she had forgotten her younger self and was pleased to reconnect with her feistiness.

Former telephone operators involved in the campaigns and strike let me know how proud they are of the book. The book brought them back to memories of the events and their personal experiences whether they happened in Thunder Bay or Kitchener, Ontario.

Many of my female friends are unsettled to remember/discover how bad things were for women in the workplace. The history of a working class occupation made them reflect on their own work history in retail manufacturing and offices and identify inequalities that continue to persist.  One friend exclaimed that while reading the chapter on company unions she realized her union that had made a no-strike pact with her employer acted just like a company union.

Joan Roberts

Posted by admin on March 10, 2015
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Joan Roberts

Joan Roberts served as a union organizer for the phone operators at Bell Canada. She later worked as a development consultant for the Labour Council Development Foundation. She has also served as a city councillor. Currently, she runs a training and consulting practice. She lives in Toronto.